Privacy Policy

1. Information We Collect

Globus Waste collects information you provide directly to us, including:

• Name, email address, phone number, and billing information
• Service address and pickup location details
• Payment information (processed securely through third-party payment processors)
• Account credentials and authentication data
• Communication preferences and service history

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our waste collection services
• Process transactions and send related information
• Schedule pickups and communicate service updates
• Respond to your comments, questions, and requests
• Send technical notices and support messages
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who perform services on our behalf (e.g., payment processing)
• With your consent for specific purposes
• To comply with legal obligations or protect our rights
• In connection with a business transfer or merger
• With our affiliates and subsidiaries for operational purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

• Access and request a copy of your personal information
• Correct or update inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent where consent is the basis for processing
• Request data portability of your information

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and assist in our marketing efforts. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: admin@globuswaste.com

13. Data Protection Compliance

We comply with the Data Protection Act, 2012 (Act 843) of Ghana and related regulations. We are committed to protecting your personal data in accordance with Ghanaian data protection laws. We have appointed a Data Protection Officer to oversee our data protection practices in compliance with the Data Protection Commission of Ghana.