These Terms and Conditions govern the provision of waste collection, waste segregation support, bin-related services, digital payment services, customer support, and related sanitation services by Globus Waste Ltd.
These Terms and Conditions govern the provision of waste collection, waste segregation support, bin-related services, digital payment services, customer support, and related sanitation services by Globus Waste Ltd. ("Globus Waste", "Globus", "we", "us", or "our") to customers ("Customer", "you", or "your").
By registering for our service, using the Globus Waste app, accepting service through WhatsApp, signing a service form, making payment, presenting waste for collection, or continuing to use our services, you agree to these Terms and Conditions.
Globus Waste provides professional, reliable, technology-enabled waste collection services using tricycles and other approved collection vehicles. Our service model is designed to improve sanitation, support cleaner communities, promote responsible waste handling, and provide customers with transparent, accountable waste collection.
Our services may include:
You accept these Terms when you:
If you are registering on behalf of a household, estate, school, church, hospital, hotel, restaurant, company, institution, or community, you confirm that you have authority to accept these Terms on behalf of that customer.
To provide reliable service, Globus may require you to provide accurate customer information, including:
You are responsible for ensuring that your information is accurate and up to date. Globus shall not be liable for missed pickups, billing errors, communication delays, or service disruptions caused by incorrect or incomplete customer information.
Globus provides services only within approved coverage zones.
Service availability may depend on:
Globus may decline, delay, suspend, or modify service where the location is outside coverage, unsafe, inaccessible, or commercially impracticable.
Globus may offer one or more of the following service types:
Scheduled collection of ordinary household waste from individual homes, apartments, residential communities, and approved domestic locations.
Organized collection for residential estates, community groups, apartment blocks, gated communities, and landlord/tenant associations.
Collection for shops, restaurants, hotels, offices, laundries, pubs, food vendors, salons, warehouses, and other businesses.
Collection for schools, churches, hospitals, clinics, NGOs, corporate institutions, public offices, and other structured institutions.
Support for schools, companies, estates, and institutions to separate waste into designated categories such as general waste, plastics, paper/cardboard, organics, or other agreed streams.
Collection of bulky waste, event waste, cut grass, hedge trimmings, garden waste, extra bins, after-hours pickups, or one-off collections, subject to separate pricing and approval.
Unless otherwise agreed in writing, standard Globus service covers ordinary, non-hazardous solid waste, including:
Globus may refuse any waste that is unsafe, prohibited, hazardous, improperly presented, excessive, contaminated, or outside the agreed service scope.
The following are not accepted under ordinary general waste collection unless separately approved in writing and priced accordingly:
If prohibited waste is found in your bin, Globus may refuse collection, charge an additional handling fee, suspend service, or require you to arrange specialist disposal.
Customers must present waste properly for collection. You agree to:
Globus is not responsible for missed collection where waste was not ready, access was blocked, or customer instructions were inaccurate.
Globus does not provide bins for free unless expressly agreed in writing by management as part of a specific promotion, contract, or partnership.
Customers may request bins from Globus at the prevailing cost. The price may include the bin, delivery, labeling, and setup where applicable.
Customers may use their own bin if it meets Globus' accepted standard, including:
Globus may refuse to handle bins that are broken, unsafe, overloaded, leaking, contaminated, or difficult to lift safely.
Where a customer purchases a bin from Globus, the bin belongs to the customer after full payment. The customer is responsible for safekeeping, cleaning, repair, and replacement unless otherwise agreed.
Globus is not responsible for bin theft, fire, vandalism, third-party damage, or damage caused by misuse, overloading, hot ash, chemicals, or improper waste storage.
Globus will assign collection schedules based on route design, customer location, service package, waste volume, and operational capacity. Collection may be scheduled:
Globus may adjust collection days or times for route efficiency, safety, traffic, landfill access, municipal requirements, or operational reasons. Customers will be informed where material changes are made.
If Globus misses a scheduled pickup due to Globus' fault, the customer should report the issue through official channels within 24 hours.
Globus may verify the missed pickup using:
Where a missed pickup is verified and caused by Globus, Globus may provide:
No refund or credit shall apply where the missed pickup was caused by:
Globus may use technology to verify service delivery, including:
Photo proof will focus on waste bins, bags, or collection points. Globus will avoid unnecessary photographs of people, private interiors, sensitive documents, or unrelated property.
Globus may use technology tools to improve transparency and convenience, including:
Customers agree that Globus may use these systems to manage registration, billing, route planning, pickup verification, service communication, payments, complaints, and account records.
Globus will make reasonable efforts to keep the technology available, but we do not guarantee uninterrupted access. During app or system downtime, Globus may use manual records, phone calls, WhatsApp, paper route sheets, or other fallback methods.
Customers must pay for services according to the approved rate, invoice, package, contract, or quotation. Payment may be made through:
Customers must not pay riders, staff, agents, or third parties through personal accounts unless Globus has expressly authorized that payment channel in writing.
A payment is recognized only when received and confirmed through Globus' official records.
Globus is not responsible for payments made to:
If a customer makes payment outside official Globus channels, Globus may treat the invoice as unpaid unless management verifies and approves the payment.
Customers should report any request for unofficial payment immediately.
Fees may include:
All fees are subject to the customer's selected package, written quotation, invoice, or service agreement.
Globus may review service rates due to changes in:
Globus will provide reasonable notice of material price changes except where urgent changes are required due to government charges, landfill fees, taxes, fuel shocks, or regulatory changes.
Continued use of the service after notice of a price change means you accept the new price.
Globus may issue invoices and receipts by:
Customers must review invoices promptly and report any billing dispute within 7 days of receipt. Failure to report a billing issue within the stated period may be treated as acceptance of the invoice, subject to applicable law.
Where payment is overdue, Globus may:
Globus may require full settlement of arrears before reconnection. A reconnection or administrative fee may apply.
Globus is not liable for missed pickups during a period of suspension due to non-payment.
Globus may issue a refund, service credit, catch-up pickup, or account adjustment where:
Refunds are generally made to the original payment method and verified payer.
Globus may decline refunds where:
Service credits may be applied to the next billing cycle instead of cash refunds where appropriate.
Customers may cancel service through official channels.
For monthly customers, cancellation usually takes effect at the end of the paid billing cycle unless otherwise agreed.
Where a customer cancels before the end of a paid period, Globus may continue service until the end of the billing period instead of issuing a pro-rated refund.
Institutional, estate, commercial, and municipal customers must follow the notice period in their service agreement. Where no written notice period exists, Globus may require at least 30 days' notice.
Globus may refuse, suspend, or terminate service where:
Termination does not remove the customer's obligation to pay outstanding amounts.
Customers must treat Globus staff, riders, contractors, and representatives with respect.
Globus will not tolerate:
Globus may suspend or terminate service where customer conduct creates safety, legal, reputational, or operational risk.
Globus riders are authorized to perform assigned collection duties only.
Riders are not authorized to:
Any agreement made directly with a rider outside official Globus channels is not binding on Globus unless confirmed in writing by authorized management.
Globus may collect and process customer information for legitimate business and service purposes, including:
Customer data may include name, phone number, address, GPS pin, payment reference, service history, pickup records, complaint records, photos of collection points, and communication history.
Globus will take reasonable steps to protect customer data and will not sell customer personal information.
Customer data may be shared with authorized staff, payment processors, technology providers, auditors, legal advisers, regulators, municipal authorities, or service providers only where necessary and lawful.
By registering for Globus services, you agree that Globus may contact you through:
Communications may include:
Marketing messages may be sent where permitted. Customers may opt out of non-essential marketing messages, but service-related messages may still be sent.
Where waste segregation is introduced, the customer agrees to follow the segregation instructions provided by Globus. This may include separating:
Globus may provide training, signage, bin labeling, monitoring, and feedback.
If segregated waste is repeatedly contaminated, Globus may:
For schools, churches, hospitals, companies, NGOs, and institutions, Globus may require an authorized focal person. The institution is responsible for:
Globus may provide reports, pickup verification, segregation feedback, and service performance records to the authorized representative.
Globus will make reasonable efforts to provide services safely and responsibly.
Customers must not require Globus staff to:
Globus may stop service immediately where there is a health, safety, environmental, legal, or security concern.
Globus shall not be liable for delay, failure, interruption, or non-performance caused by events beyond its reasonable control, including:
Where possible, Globus will provide notice, reschedule service, arrange catch-up pickup, extend service, or provide an appropriate service adjustment.
To the fullest extent permitted by law, Globus shall not be liable for:
Where Globus is liable for a verified service failure, Globus' liability shall generally be limited to the value of the affected service, service credit, replacement service, or refund approved under these Terms or the applicable contract.
Nothing in these Terms excludes liability that cannot legally be excluded.
You agree to indemnify and hold harmless Globus Waste, its directors, officers, employees, riders, contractors, agents, and representatives against claims, losses, penalties, damages, costs, and expenses arising from:
Customers may submit complaints through official Globus channels.
A complaint should include:
Globus will acknowledge complaints and work toward timely resolution. Serious complaints may require investigation, supervisor review, route audit, rider interview, or management approval.
Customers should first contact Globus Customer Support to resolve any dispute. If unresolved, the matter may be escalated to management.
For institutional, commercial, estate, or municipal contracts, the dispute-resolution process in the signed agreement shall apply.
Where no specific agreement exists, the parties shall first attempt good-faith negotiation. If the dispute remains unresolved, it may be referred to mediation or arbitration in Ghana, unless applicable law requires otherwise.
These Terms shall be governed by the laws of the Republic of Ghana for services provided in Ghana.
For services provided outside Ghana, these Terms shall apply together with applicable local laws of the country in which the service is provided. If local law gives customers stronger mandatory rights, those rights shall prevail.
Globus may update these Terms from time to time to reflect changes in:
Customers will be notified of material changes through appropriate channels. Continued use of Globus services after notice means you accept the updated Terms.
These Terms, together with any service agreement, invoice, quotation, accepted service package, privacy notice, refund policy, and written customer-specific agreement, form the complete terms governing the service.
If there is a conflict between these Terms and a signed customer-specific contract, the signed contract shall prevail for that customer.
By registering, paying, signing, using the app, accepting service, or presenting waste for collection, I/we confirm that:
For digital acceptance: ticking "I Agree", replying "Accepted", signing electronically, paying for the service, or continuing to use Globus services shall constitute acceptance of these Terms.